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Term Papers 91 - 120

Taco Bell's LMS

In four pages customer service and labor distribution effectiveness are among the considerations in this Labor Management System a... ...

Measurement Inc. Structural Reorganization Results

In four pages this paper discusses Measurement Inc.'s reorganization efforts in order to improve customer service. Two sources ar... ...

Leadership Secrets of Attila the Hun by Wess Robert

This text is summarized and critiqued in five pages with a customer's service or department application also provided. There are ... ...

Customer Relations and the 'Soft' Emotional Touch

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ... ...

E-commerce Service Options

A paper addressing out-sourced customer service options and payment services available to on-line merchants. The author presents ... ...

Customer Relationship Management in the Public Sector

The writer looks at the way the concept of customer service may be interpreted and applied to government departments and the publi... ...

Small Business Management

This 20 page paper discusses several issues related to small business management. Customer service and the importance of establish... ...

Competition Landscape for AT&T Wireless

In six pages a cellular phone service industry overview is presented from the perspective of AT&T Wireless but includes discus... ...

TECHNOLOGY, CUSTOMERS AND THE EXAMPLE OF VOLVO

This 7-page paper examines the impact of technology on customers (in this case, customer service) by examining the case of Volvo C... ...

IT's Quality Culture

A 6 page paper discussing quality in terms of project management, customer service and six sigma. It appears that quality issues ... ...

Strategic Plan for Dell

A 6 page paper providing two sections of a strategic plan – Plan Goals and Implementation and Financial Projections and Analysis –... ...

Amazon.com Case Study

This 6 page paper answers specific questions regarding Amazon and its market. The questions include consideration of how or why Am... ...

Best E-Business Practices and Policies

In four pages eBusiness policies and practices are examined with examples of eBay, Dell, Amazon, and Barnes and Noble, and conside... ...

eCommerce Marketing and Netflix

In four pages this paper examines the Netflix.com DVD rental service in a consideration of customer service in the ecommerce indus... ...

Banking Sector and Technology's Impact

In eight pages the impact of technology on banking is examined in an overview of talking teller machines, biometrics, and issues i... ...

Non-compensatory and compensatory models

This essay explains the two entitled models that can be used in a variety of situations, one of which is in hiring. The paper disc... ...

Proposal for Research on Changing Organizational Culture

The writer presents an outline of a research proposal on a form provided b the student. The research is to examine and assess the... ...

Establishing Culture in Small Business

This paper presents a brief background on a company, a small mortage company that is hiring more salespeople. The paper provides a... ...

Human Resource Plan for Future Shop

A 10 page paper making five recommendations of strategies to enhance Future Shop's current industry-leading position in Canada. P... ...

ANALYSIS OF SUPERMARKET OPERATIONS

An analysis of supermarket operations, from customer service, to inventory management, to logistics. There are 12 sources listed i... ...

Primary Research Tools

There are different approaches and tools which can be used when undertaking primary research. The writer looks at the potential an... ...

Marketing at Disney

Different issues concerning Disney Company are discussed beginning with their global marketing strategy. The writer explains how t... ...

Influences in the Development of a Marketing Campaign

The writer looks at the scenario of a new health and fitness club that is looking at opening in the UK. The writer looks at differ... ...

SOUTHWEST AIRLINES - A CULTURE TO BE ADMIRED

Discusses the positive culture of Southwest Airlines including the dedication to customer service. There are 4 sources listed in t... ...

Operational Changes within a Logistics Company

The writer looks at two changes that may be beneficial to a logistics company based in the Middle East, explaining the changes; be... ...

FINANCIAL INSTITUTION AND ORGANIZATIONAL CHANGE

Discusses the process of organizational change in the customer service department of a financial institution. There are 2 sources ... ...

USE CASE FORMATS FOR WEB DESIGN AND INTERNET-BASED ADVERTISING

This 10-page paper discusses use case formats when it comes to customer service-based web designs and Internet advertising for the... ...

TURNING POINT DRUG REHAB AND SOLUTION DESIGN

This 9-page paper suggests steps and methods to technology project plans for a fictitious rehab center's web-based customer servic... ...

STRESS MANAGEMENT WITHIN DIFFERENT ORGANIZATIONAL STRUCTURES

This 3-page paper covers stress management techniques in different organizations and job functions, such as assembly line manufact... ...

Changing Departments of Human Resources

In four pages a student supplied case study considers how HR departments can be effectively changed in a discussion of customer se... ...