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Term Papers 151 - 180
This 3 page paper looks at prevention, appraisal, and external failure of cost and quality practices as applied to customer servic... ...
This 3-page paper deals with an examination of Southwest Airline's customer service philosophy, that of the airline industry's, an... ...
This 3-page paper discusses if customers form relationships with brands, products or services. Bibliography lists 5 sources.... ...
This 5-page paper describes customers service activites and corporate culture of United Airlines and Southwest Airlines. Bibliogra... ...
A 3 page essay in which the writer/tutor relates personal experience that involved poor customer service. Then, the writer discuss... ...
This 7-page paper examines the impact of technology on customers (in this case, customer service) by examining the case of Volvo C... ...
This 7-page paper focuses on product introduction and how technology helps smooth the process. Bibliography lists 3 sources.... ...
A 16 page paper discussing the value of customer relationship management; implementation; measurement; and evaluation. The bottom... ...
This 6-page paper focuses on service marketing concepts. The example used is the launch of a beauty salon. Bibliography lists 5 so... ...
This 4-page paper focuses on customer values as a key to building promotions and product improvements. Bibliography lists 6 source... ...
This 3 page paper considers what is meant by systems thinking and after outlining the concept applies this to as banks customer co... ...
The difference between customer loyalty and customer satisfaction is considered in ten pages with a comparison of Customer Loyalty... ...
A 5 page review of the website. Patricia Seybold provides good advice for e-business and details success stories like Wells Fargo,... ...
Three pages discussing general customer metrics as used by Delta Airlines. The paper provides a definition and examples. Three s... ...
This 21 page paper considers how a firm can develop and then maintain a customer services orientated approach to business through ... ...
In 2001, AT&T Broadband (now Comcast) sent a notice to customers regarding using arbitration, rather than trial, for dispute resol... ...
This 3-page paper proves the theory that the customer drives site selection as false, or at least, not quite so cut-and-dried. Bib... ...
A 7 page paper assessing the local market of Hackensack, NJ and recommending that Hackensack Enterprise enhances profitability thr... ...
This paper argues that customers do not have relationships with brands. Branding is defined and explored. There are three sources ... ...
Brief discussion pertaining to the importance of customer service within health care. Four sources are cited in the bibliography ... ...
Toyota become the leading car manufacturer in 2008, the writer considers the way this was achieved, looking at the degree to which... ...
The fashion industry is highly competitive and gaining customer loyalty can be a challenge. The writer looks at the luxury end of ... ...
Mercedes Benz is the oldest automotive company in the world, the writer tracks the way that the firm has designed the cars over th... ...
How Eddie Bauer, the outdoor apparel retailer, relies on multichannel marketing and technology to reach potential consumers. There... ...
The writer discusses customer service as provided by Nordstrom (good) and Comcast (bad). There are five sources listed in the bibl... ...
Customer service and satisfaction when it comes to e-commerce. There are 20 sources listed in the bibliography of this 15-page pap... ...
Many organizations perceived training and development in terms of cost, whereas others see it as an investment. The writer propose... ...
Focuses on stakeholders involved with the company's problems about sticky accelerator pedals and potential rollovers of its Lexus ... ...
The first part of this paper is a letter that refuses a customer's claim for damages because the customer did not follow the instr... ...
This paper discusses the pyramid of brand resonance. Each level is explained up to resonance at which point customers become loyal... ...