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Term Papers 1 - 30
This 3 page paper looks at prevention, appraisal, and external failure of cost and quality practices as applied to customer servic... ...
The writer discusses customer service as provided by Nordstrom (good) and Comcast (bad). There are five sources listed in the bibl... ...
In seven pages this paper discusses the importance of customer service management in order for businesses to successfully retain a... ...
In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv... ...
This 6-page paper focuses on service marketing concepts. The example used is the launch of a beauty salon. Bibliography lists 5 so... ...
This 3 page paper looks at how or why go services management is important in attaining customer satisfaction. The paper starts by ... ...
This 3 page paper looks at how and why clues are important to customers when they are purchasing a service rather than a tangible ... ...
These two companies have very different reputations for the standard of customer services they provide. General Electric is consis... ...
Customer satisfaction improvement through information databases is discussed in this overview of Ritz Carlton's customer service e... ...
Companies providing services to consumers, such as in the tourism industry, need to understand where there may be gaps in the serv... ...
In five pages this paper considers the hotel industry's customer service problems with seven bad service examples and discusses ho... ...
The writer provides a detailed description of Britain's well-known retailer Boots, which offers a huge variety of goods and servic... ...
This 4 page paper discusses the ethics and the responsibilities of marketers when marketing different types of goods. The marketin... ...
levels A service organization in any industry, from healthcare to hotels, is highly reliant on the experience it provides for the... ...
An 18 page paper discussing problem solution for a developing company. Currently it has no idea of what its ideal customer looks ... ...
In four pages this paper discusses customer service or communications planning from a marketing perspective.... ...
A 9 page paper outlining a change management plan for Dell to use to improve both customer service and customers' perception of th... ...
What is a restaurant? A restaurant is a public place where meals can be bought and eaten. There are many restaurants which can ...
yukito86 Published on 05/23/2006 19112 Reads Miscellaneous
In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are... ...
Ina paper consisting of twenty five pages changes in customer service are considered in this current literature overview that disc... ...
This 14 page paper examines the firms Dell and Gateway. Poor customers service has prompted both of these firms to stop outsourcin... ...
This 7 page paper looks at the way in which customer services requirements vary between different industries and product types. Us... ...
In ten pages customer service is considered in a general overview before a discussion of ecommerce and customer service importance... ...
In seven pages this paper examines the customer service operations of Disney and the healthcare industry's approach to customer se... ...
In seven pages customer service in the culinary arts industry is discussed in an examination of Total Quality Management, literatu... ...
A 3 page essay in which the writer/tutor relates personal experience that involved poor customer service. Then, the writer discuss... ...
The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo... ...
Customer Relations Interview This 3 page paper considers a fictitious interview with a customer relations/service manager for a la... ...
A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/... ...
In three pages this case study analysis emphasizes how one airline could have provides better customer service needs. There is no... ...