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Term Papers 61 - 90

Customer Satisfaction and Customer Loyalty

The difference between customer loyalty and customer satisfaction is considered in ten pages with a comparison of Customer Loyalty... ...

Delta Airlines' Use of Customer Service Metrics

Three pages discussing general customer metrics as used by Delta Airlines. The paper provides a definition and examples. Three s... ...

How Employees Can Be Managed To Provide A High Level Of Services To Customers.

This 21 page paper considers how a firm can develop and then maintain a customer services orientated approach to business through ... ...

Customer Service In The Health Care Industry

Brief discussion pertaining to the importance of customer service within health care. Four sources are cited in the bibliography ... ...

Customer Service, Good and Bad

The writer discusses customer service as provided by Nordstrom (good) and Comcast (bad). There are five sources listed in the bibl... ...

ONLINE MERCHANTS, E-COMMERCE AND CUSTOMER SERVICE

Customer service and satisfaction when it comes to e-commerce. There are 20 sources listed in the bibliography of this 15-page pap... ...

Will Customer Service Improve with Employee Training?

Many organizations perceived training and development in terms of cost, whereas others see it as an investment. The writer propose... ...

Customers and the Transformation into Loyal Customers

In a paper of four pages, the writer looks at customer loyalty and branding. Potential methods for increasing loyalty and repeat c... ...

Increasing the Potential Value of Customer Relationship Management by Integrating it with Customer Centric Business Models

The writer presents a dissertation style paper examining the potential for CRM to be improved and increase its potential success i... ...

Presentation for Customer Service Improvements

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th... ...

Comparison of Customer Service Standards at GE and AOL

These two companies have very different reputations for the standard of customer services they provide. General Electric is consis... ...

The Impact of Corporate Culture on Customer Services - A Proposal for Case Study Research

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo... ...

Nursing Perspective on Customer Service

This essay describes the ways in which nurses can create a perception of ideal customer service among patients. Three pages in len... ...

Pre-Service, Service, After-Service

This essay discusses three phases of hospital management. There are two sources used in this three page paper.... ...

Airline Bad Customer Service

In April, United had overbooked a flight and found they needed another seat but nobody volunteered. They chose someone already sea... ...

Apple Leads in Customer Service

Apple employees are trained to help people and to provide excellent customer service. The training is comprehensive. This paper em... ...

Evaluating Quest Foods' Customer Service

In a paper consisting of five pages that relies upon a student supplied case study the significance of customer service within the... ...

DEVELOPING AND IMPLEMENTING A CUSTOMER SERVICE TRAINING PROGRAM

Focuses on the steps necessary to develop and implement a customer-service training program for employees. Topics discussed includ... ...

CUSTOMER SERVICE TRAINING AMONG RETAIL EMPLOYEES

presents a proposed customer-service training program for new retail employees. Issues discussed include needs assessments, types ... ...

Saks and Customer Service Enhancement

In nine pages the need for the Saks' department store to improve customer service is discussed. Twelve sources are cited in the b... ...

Using a Customer Corridor to Retain Customers

Cadbury Schweppes is the case study used in this report consisting of fifteen pages in which the development of long term relation... ...

Ritz Carlton Hotels and Guest Satisfaction Improved Through Customer Information Databases

Customer satisfaction improvement through information databases is discussed in this overview of Ritz Carlton's customer service e... ...

Marketing Communications Planning Suggestions

In four pages this paper discusses customer service or communications planning from a marketing perspective.... ...

Narcissistic Persona and Body Aesthetics

Ina paper consisting of twenty five pages changes in customer service are considered in this current literature overview that disc... ...

Service Issues in the PC Industry: Dell and Gateway Compared

This 14 page paper examines the firms Dell and Gateway. Poor customers service has prompted both of these firms to stop outsourcin... ...

CSR Pre-Training Training

This essay discusses pre-training, training methods, and evaluation for customer service representatives. There are three sources ... ...

NORDSTROM AND ORGANIZATIONAL ANALYSIS

This 12-page paper sketches an organizational profile of Nordstrom, depicting the organizational behavior and culture, as well as ... ...

Analysis of Opening an NYC Sports Bar

In ten pages this paper discusses such issues as facilities, management of inventory, competition, customer service, marketing, an... ...

Service Quality, Competition, and Deregulation

In seven pages deregulating utility companies and the effects on pricing and customer service quality are examined. Ten sources a... ...

Harvard Business School Case Study on 2 Airlines

In three pages this case study analysis emphasizes how one airline could have provides better customer service needs. There is no... ...