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Term Papers 1 - 30

Harris, Customer Service Management, and Making the Customer 'King'

In seven pages this paper discusses the importance of customer service management in order for businesses to successfully retain a... ...

Customer Service from the Perceptions of Customers

In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv... ...

CUSTOMER SERVICE INDICATIONS IN A SERVICE-ORIENTED BUSINESS

This 6-page paper focuses on service marketing concepts. The example used is the launch of a beauty salon. Bibliography lists 5 so... ...

L.L. Bean Memo to Customer Service, Poster, and Speech

In seven pages this paper presents an L.L. Bean memo to its recently hired customer service representatives, provides a training ... ...

Customer Service Problems and Solutions

In three pages this paper examines how technology can be applied to future customer service problems in a consideration of three... ...

Declining Customer Service and Bank Mergers

In five pages the Canadian banking system is used as the focus of this examination of how increased bank mergers have meant decrea... ...

Service and Customer Satisfaction

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les... ...

Customer Service and Long Term Care

In fifteen pages this paper discusses long term care facilities in a consideration of customer service issues. Twelve sources are... ...

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

In ten pages the author's theories on how enduring success can be achieved by U.S. businesses are analyzed. There are no other so... ...

Customer Service and Amazon.com

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are... ...

The Banking Sector and Declining Customer Services Standards

In a report consisting of seven pages a proposal for declining bank industry customer service standards is considered and proposal... ...

Customer Service Outsourcing and Communication Issues

In three pages Acme Software's offshore outsourcing of customer service to India is discussed in terms of the resulting problems w... ...

Total Quality Management and Customer Service

In forty two pages Total Quality Management is explained in concept and in terms of its history and importance to customer service... ...

Customer Service Improvements and Total Quality Management

In four pages this paper examines a case study of a small pizzeria owned by two partners and how TQM was applied in generating cha... ...

Home Depot Customer Service Management Case Study

In a paper consisting of nine pages ways to improve Home Depot's customer service are considered in this case study in which the w... ...

Customer Service Consultancy Establishment

In thirty six pages a proposed Amani Consulting Inc. consulting business is considered in this investigation of its advisability a... ...

Safeway's Customer Service Improvement Project Plan

In eight pages this Safeway project plan to improve customer service includes a problem history, problem statement, corporate over... ...

Sales Data Warehousing and Keane Care Customer Service

In eleven pages this paper discusses the data warehousing needs of the customer service department of Keane Care in a consideratio... ...

Customer Service Problems of Wal Mart

In fourteen pages this paper discusses the customer service issues plaguing the Wal Mart retail chain through an application of a ... ...

Customer Service and Communication

In five pages this paper considers customer service and the significance of communication. Three sources are cited in the bibliog... ...

Customer Service Management and SERVQUAL

In twenty eight pages this paper discusses how SERVQUAL can be an important tool in managing successful customer relations. Fifty... ...

Customer Service and Emotion Management

In eight pages this paper examines customer service and the importance of emotion management. Four sources are cited in the bibli... ...

Quality Initiatives and Customer Service Employee Retention

In three pages the retention of employees and the influence of training are considered in an examination of east Tennessee's fast ... ...

Evaluation of a Website's Customer Service

In three pages the website http://www.gearthatgives.com/cgi-bin/WebObjects/CTDStore.woa/64/wo/uF2000cW7003T000m/0.0.2. is evaluate... ...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac... ...

Customer Service Representative Second Language Programming Research Proposal

In ten pages this paper presents a research proposal to study the benefits of ESL in business in a consideration of call center em... ...

Overview of a Reported Customer Service Experience

In eight pages a customer experience work report is presented.... ...

Case Study on a Financial Investment Services Company Transforming to a Customer Intimacy Approach

In eight pages this case study on this investment institution's efforts to embrace customer intimacy is presented. Five sources a... ...

Customer Ignorance In The Food Service Industry

3 pages in length. Servicing the public at any level is a difficult objective at best; when the service involves food, customers ... ...

Customer Service Scripts

A 4 page paper discussing the need for superlative service for customers, whether those customers are internal or external. The p... ...