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Term Papers 1 - 30
This 21 page paper considers how a firm can develop and then maintain a customer services orientated approach to business through ... ...
In seven pages this paper discusses the importance of customer service management in order for businesses to successfully retain a... ...
In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv... ...
This 6-page paper focuses on service marketing concepts. The example used is the launch of a beauty salon. Bibliography lists 5 so... ...
Online banking is becoming increasing widespread, but little research has taken place to assess the level of satisfaction and the ... ...
levels A service organization in any industry, from healthcare to hotels, is highly reliant on the experience it provides for the... ...
These two companies have very different reputations for the standard of customer services they provide. General Electric is consis... ...
The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo... ...
In forty two pages Total Quality Management is explained in concept and in terms of its history and importance to customer service... ...
3 pages in length. Servicing the public at any level is a difficult objective at best; when the service involves food, customers ... ...
Using the example of a new local mobile mechanic business the writer presents a proposal for cost effective local marketing, using... ...
The writer looks at two changes that may be beneficial to a logistics company based in the Middle East, explaining the changes; be... ...
This 3 page paper looks at the way that Hilton have developed and implemented a HR strategy in order to provide high levels of cus... ...
Many organizations perceived training and development in terms of cost, whereas others see it as an investment. The writer propose... ...
Customer satisfaction improvement through information databases is discussed in this overview of Ritz Carlton's customer service e... ...
Companies providing services to consumers, such as in the tourism industry, need to understand where there may be gaps in the serv... ...
In five pages this paper considers the hotel industry's customer service problems with seven bad service examples and discusses ho... ...
A 9 page paper outlining a change management plan for Dell to use to improve both customer service and customers' perception of th... ...
In four pages this paper discusses customer service or communications planning from a marketing perspective.... ...
An 18 page paper discussing problem solution for a developing company. Currently it has no idea of what its ideal customer looks ... ...
This 3 page paper looks at how or why go services management is important in attaining customer satisfaction. The paper starts by ... ...
A 3 page essay in which the writer/tutor relates personal experience that involved poor customer service. Then, the writer discuss... ...
In seven pages this paper examines the customer service operations of Disney and the healthcare industry's approach to customer se... ...
In seven pages customer service in the culinary arts industry is discussed in an examination of Total Quality Management, literatu... ...
This 7 page paper looks at the way in which customer services requirements vary between different industries and product types. Us... ...
In ten pages customer service is considered in a general overview before a discussion of ecommerce and customer service importance... ...
In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are... ...
This 14 page paper examines the firms Dell and Gateway. Poor customers service has prompted both of these firms to stop outsourcin... ...
Ina paper consisting of twenty five pages changes in customer service are considered in this current literature overview that disc... ...
A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/... ...