The one minute manager
Uploaded by frollypoo on Mar 02, 2002
The One Minute Manager is a novel that each person should read, whether they are in a family, in a group of friends, or at the work place. Kenneth Blanchard, Ph.D and Spencer Johnson, M.D explain three basic principles that can be applied to everyday life. The three principles are one minute goals, one minute praising and one minute reprimands. Blanchard and Johnson believe that these three ideas will help simplify life, increase productivity, reduce stress and help the reader find peace of mind. One minute goals, one minute praising and one minute reprimands are ideas that if used effectively can help to increase ones success in life.
One minute goals are the foundation on one minute management. Each manager is expected to set realistic goals with their subordinate that are clear, concise and no longer then 250 words per page. The concept of 80/20 goal setting is that 80% of one’s important results come from 20% of their goals. Only one minute goal setting is done on the 20% that are key areas of responsibility and each person keeps a copy of the goal so that periodically, progress can be assessed. Recently, the head office of Starbucks decided that they were going to implement an Individual Development program to encourage partners (employees) to set goals in the company for each quarter. In the Individual Development Program, store managers have to evaluate each partner’s performance and prepare a sheet indicating their strengths and weaknesses. As well, there is a section where partner’s have to set goals which will improve the working environment, and increase productivity. I plan to become a supervisor in the next year and my manager has laid out all the goals that I will need to achieve so that I will be eligible to receive a promotion.
The One minute praisings emphasize the need for people to be praised and recognized when they are doing something right. Managers are encouraged to tell their employees specifically that they are going to assess their performance immediately after the acts are made. They are also encouraged to express their contentment with the job getting done, promote them to do more of the same good work and shake hands or touch the person to show support. At Starbucks, there is a new company goal each quarter for each store; the current quarter’s goal is to increase pastry sales. Each district manager has...