The Hospitality Industry
Uploaded by ha_30 on Aug 25, 1999
The Food and Hospitality Industry has become one of the biggest employers in our state. It now has attained a much higher status in society and demands high standards of work from its employees. Employment opportunities are many, but eagerly sought by a vast majority of people. For this reason as in any other established business, interviews are conducted. Through these interviews, the interviewer looks for personal qualities and interpersonal skills in a prospective employee to fulfill the job requirements. One of the most important things that an employer looks for are personal qualities. These consist of: a keen attitude, a friendly disposition, neat appearance, a willingness to work, confidence, cleanliness, personal hygiene, deportment (efficient) and honesty, among the many others. Interpersonal skills basically include the ability to interact with people and using initiative to deal with problems which may arise if the customer is not satisfied. If interpersonal and personal skills are exercised then they will greatly contribute to a happy and successfully working environment. This can be accomplished by remembering to keep in mind the fundamental aspect of any catering establishment which is to "Always acknowledge that the customers are the most important people in the business, and nothing is more important than serving them." - An introduction to catering.
Due to the fact that a large amount of job satisfaction can be found in the food and hospitality industry, jobs are very often sought after. Many who wish to enter the industry usually do so by gaining a apprenticeship . Apprenticeships in the hospitality industry usually last between 2.5 years to 4 years. These apprenticeships mainly consist of 'on the job training', combined with full time practical work experience, along with future training at TAFE. Apprenticeships are usually categorized into : bread making and baking, butchering and small goods making, cooking , pastry cooking and waiting. To gain a apprenticeship today in South Australia a person needs to be at least 15 years old. Also the applicant is required to have at least reached year 10, and to have a good grounding in basic mathematics.
Apprenticeships are administered by the state government and before applying for one it is recommended that one registers their interest with a job centre. When a employer takes on a apprentice, there is a probationary period of three months before the contract is signed, this ensures that the employer will permit the apprentice...